Refund Policy

Thank you for choosing InvoiceReminder.co. We value your satisfaction and strive to provide you with the best invoice reminder service. Please read our refund policy carefully before making a purchase.

Digital Service Nature

InvoiceReminder.co is a digital software-as-a-service (SaaS) product. Once you purchase access to our service, you immediately gain access to all features and can begin using the service right away. Due to the instant-access nature of digital services, our refund options are limited.

Free Trial

We offer a 7-day free trial to all new users. This trial gives you full access to all features with no credit card required. We strongly encourage you to take advantage of this trial period to evaluate whether InvoiceReminder.co meets your needs before making a purchase.

Refund Eligibility

Due to the digital nature of our service, we generally do not offer refunds after purchase. However, refunds may be considered in the following exceptional circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from using the service, and our support team is unable to resolve the issue within a reasonable timeframe.
• Duplicate Payments: If you were charged multiple times for the same purchase due to a system error.
• Unauthorized Transactions: If a payment was made without your authorization (fraud), please contact us immediately with relevant details.

Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after purchase
• Failure to use the service during your access period
• Lack of understanding of the service features (please use the free trial first)
• Email delivery issues caused by recipient email provider settings or spam filters
• Your clients not paying their invoices (we only send reminders, we cannot guarantee payments)
• Violation of our Terms and Conditions resulting in account suspension

How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team with the following information:

• Your registered email address
• Payment order ID or transaction reference
• Date of purchase
• Detailed reason for your refund request
• Any supporting documentation (screenshots, error messages, etc.)

Refund Processing

If your refund request is approved, we will process the refund to your original payment method within 7-14 business days. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.

Partial Refunds

We do not offer partial refunds for unused portions of your access period. If you have used the service during your access period, a refund will not be provided for the remaining unused time.

Chargebacks

Before initiating a chargeback with your bank or credit card company, we kindly request that you contact our support team first. We are committed to resolving any issues fairly and promptly. Initiating a chargeback without contacting us may result in permanent suspension of your account.

Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel, you'll retain access until the end of your current billing period. After cancellation, your subscription will not auto-renew and you won't be charged again unless you subscribe again.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at support@invoicereminder.co or visit our Contact page.